Terms of Service

Last updated: 16 June 2026

These Terms of Service ("Terms") govern your access to and use of PROE, an AI communication platform operated by Proe Ai Pty Ltd (ABN 55 696 128 631) ("PROE", "we", "us", "our"). By signing up for or using PROE, you agree to these Terms. If you're agreeing on behalf of an agency or business, you confirm you have authority to bind it, and "you" means that organisation.

1. The service

PROE brings your enquiries from email, messaging and property portals into one workspace, uses AI to classify, prioritise and draft responses, helps keep your CRM up to date, and lets you schedule inspections and other appointments from email threads. We may add, change or remove features over time to improve the service.

2. Your account

You must provide accurate information, keep your login details secure, and you're responsible for activity under your account. You must be a real estate professional or business and at least 18 years old. You're responsible for your team members' use of the platform under your account.

3. Connecting your accounts

PROE works by connecting to your email, messaging, property-portal and CRM accounts. By connecting them, you confirm that you're authorised to do so, and that you're entitled to give us access to the data in them — including the personal information of third parties such as vendors, buyers and solicitors. When you connect Google (Gmail), you also authorise PROE to access your Google Calendar for the scheduling features in our Privacy Policy — to show your agenda, check availability, create events you confirm, and update RSVP status when you respond to invites. You're responsible for complying with the terms of those third-party services (such as Google, Microsoft, Meta/WhatsApp, the portals, Rex and Agentbox), and we're not responsible for those services or for any change or interruption to them.

4. AI features — your responsibility to review

PROE uses AI to classify messages, rank priority, and generate draft replies and suggestions. AI can make mistakes: outputs may be inaccurate, incomplete or unsuitable. You're responsible for reviewing any AI-generated content before you send it, and for any message you send through the platform. Priority rankings and suggestions are aids to help you decide — they don't replace your professional judgment, and you remain responsible for how you respond to your contacts.

5. Your responsibilities and acceptable use

You agree to use PROE lawfully and, in particular, to:

• comply with all applicable laws when sending communications through the platform, including privacy laws and the Spam Act 2003 (Cth) — you're responsible for having the right consents and opt-outs for the messages you send;
• ensure you have the right to upload and process the data and knowledge files you put into PROE;
• not use the platform to send unlawful, misleading, harassing or fraudulent content; and
• not misuse, copy, reverse-engineer, resell or attempt to gain unauthorised access to the platform.

6. Your data

You own your data — the communications, contacts, listings, notes and files in your account. You grant us a licence to host, process and use that data as needed to provide and improve the service, and as set out in our Privacy Policy. For the communications and CRM data flowing through PROE, we act on your behalf and on your instructions. We handle personal information in line with our Privacy Policy, which forms part of these Terms.

7. Fees and payment

Fees are set out in your subscription plan or order. Unless stated otherwise, fees are in Australian dollars and exclusive of GST. Subscriptions renew automatically for the same period unless cancelled before renewal. We may change pricing on reasonable notice, with changes taking effect at your next renewal. Late or failed payments may result in suspension.

8. Intellectual property

We own PROE and all related software, content and intellectual property. We grant you a non-exclusive, non-transferable right to use the platform for your business during your subscription. You may not use our name, logo or branding without our permission.

9. Third-party services

PROE integrates with and relies on third-party services. Your use of those services is governed by their own terms, and we're not responsible for their availability, accuracy or actions. If a third-party service changes or becomes unavailable, related PROE features may be affected.

10. Availability

We work to keep PROE available and reliable, but we don't guarantee uninterrupted or error-free service. We may suspend access for maintenance, security, or to deal with a risk to the platform.

11. Disclaimers and consumer rights

To the extent permitted by law, PROE is provided "as is" and we make no warranties about it, including about the accuracy of AI outputs. Nothing in these Terms excludes rights you have under the Australian Consumer Law that can't be excluded. Where we're entitled to limit our liability for a failure to meet a consumer guarantee, our liability is limited to resupplying the service or paying the cost of resupply.

12. Limitation of liability

To the maximum extent permitted by law, we're not liable for any indirect, incidental or consequential loss, or for loss of profits, data, business or opportunity. Our total liability arising out of or in connection with the service is capped at the amount you paid us for the service in the 12 months before the claim.

13. Indemnity

You agree to indemnify us against any claim, loss or cost arising from your breach of these Terms, your misuse of the platform, the content you send through it, or your handling of third parties' personal information.

14. Suspension and termination

You can cancel your subscription at any time, effective at the end of your current billing period. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the platform in a way that creates risk. On termination, your right to use PROE ends, and we'll return or delete your data in line with our Privacy Policy, unless the law requires us to keep it.

15. Changes to these Terms

We may update these Terms from time to time. We'll post the updated version with a new date and, where the changes are significant, let you know. Continuing to use PROE after changes take effect means you accept the updated Terms.

16. General

These Terms are governed by the laws of New South Wales, Australia, and you submit to the courts of that state. If any part of these Terms is unenforceable, the rest continues to apply. These Terms are the entire agreement between us about the service. You may not transfer your rights under them without our consent; we may transfer ours in connection with a sale or restructure of our business.

17. Contact

Questions about these Terms? Contact us at nick@proe.ai.